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GRIEVANCE POLICY AND PROCEDURE
If you have received or attempted to receive services from Our Just Future and are dissatisfied with the result, you can file a grievance. We try to resolve grievances so that everyone understands the full situation and that each person receives the services/resources that they are eligible for and that are available. Our Just Future strives to ensure that all decisions are made fairly, objectively and equitably. The grievances and responses will be saved by OJF, and the results will be used to improve our services.
If you have a grievance:
STEP 1: Please speak first with the employee with whom you have a grievance. State your concern calmly and listen carefully to the response. Try to resolve the situation with that staff person.
STEP 2: If you are not comfortable communicating directly with the staff person involved, or if the grievance is still unresolved, you have the option to complete a grievance form.
The grievance form can be obtained by using the QR code on your intake information or on the posted fliers at OJF sites, and from the staff person with whom you have a grievance or their supervisor. The receptionist can send it to you via email or mail, and there is also link on the OJF website www.ourjustfuture.org. For shelter participants, forms are also available at the shelter and can be turned in on-site in a drop box.
A. Complete the grievance form. Write down your grievance carefully and completely.
B. Return the completed grievance form either by email to reception@ourjustfuture.org, mail to our main office located at: 10550 NE Halsey Street Portland, OR 97220, or using the QR code on the paper form. The grievance form description should clearly indicate the name of the staff member involved and the location, if known. If possible, it is recommended to use the QR code on the paper form or the form below for a timelier response.
C. Usually within 3 working days of receiving your grievance form, the supervisor will talk to you to learn more about the situation. They will also gather information from the employee and other employees who may have relevant information. The supervisor will contact you to inform you about the response to your grievance, within 10 working days after speaking with you either by email or mail.
STEP 3:
A. If you have completed the above steps and are not satisfied, you may present your grievance and the written response from the supervisor to the program’s director via email available through reception or mailed to the main office address above.
B. The director will review the information you provide and as well as that provided by Our Just Future staff members and will speak with you and others involved in the situation.
C. They will then decide on the resolution and will provide that to you in writing by either email or mail if requested.
D. The director’s resolution will be provided to you within 10 days of receipt of your grievance.
E. If the director is the supervisor of the involved staff member, Step 3 would instead include the grievance being presented to the executive director following the same process.
STEP 4: The decision of the director could be elevated, if necessary, to the executive director for a final resolution. You have the right to appeal the decision with the State of Oregon: Oregon Housing and Community Services.
